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+  CISinks.com Forum for Continuous ink system, refillable ink cartridges and bulk refill ink for EPSON, HP, Canon and Brother Inkjet printers
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 1 
 on: July 09, 2015, 04:49:07 PM 
Started by msohrt - Last post by cisinks
Hello,

If you can provide us your order number , and if the purchase order is in range of it's purchase date, we can provide you with the new replacement chips.   Shocked

If you bought this from a different company or vendor, you will need to contact them to see if they have the newly updated chips for this version.  Huh

Please advise!  Roll Eyes

Hidy Chui
 Grin

 2 
 on: July 09, 2015, 01:21:01 AM 
Started by msohrt - Last post by msohrt
I checked and the version is H.

 3 
 on: July 08, 2015, 05:33:47 PM 
Started by msohrt - Last post by cisinks
Hello,

Please go to your machine and press the "Menu" button.

Then check for the setting " Machine Info " and see " Version Letter " .

Could you please see what version letter this is? Chances are, your printer is brand new and it has the latest firmware with our older chips.

We can rectify this issue by sending you the brand new set of chips. Please contact us at Sales@CISinks.com for more trouble-shooting.

As for the "Cannot Detect" message. This only signifies that the printer is not seeing the cartridges well enough to recognize them inside the printer. This could be , because of the chips on the cartridges. If the chip is moveable and flimsy, I would suggest removing the chip frame from the cartridge, and re-inserting the chip more securely and tightly, so it will allow the printer to recognize them better. Some times, the chips will have a hard time lining up with the contacts on the printer. Re-aligning them and cleaning them with rubbing alcohol will improve the readability.

Let us know if you have any other questions.

Hidy Chui

 4 
 on: July 08, 2015, 04:19:54 AM 
Started by msohrt - Last post by msohrt
The continuous Ink System is installed and works great for one print then is say that it cannot detect all cartradges and asks you to open the door and reseat each cartradge. It then acts normal until you print a page and then starts all over again. This is a brand new printer. I started by installing the original cartradges and then once the setup was finished I installed the Ink System. Any ideas why it continues to not see all cartradges at the same time continuously?

Thank you,

 5 
 on: June 02, 2015, 03:03:42 PM 
Started by cindylou - Last post by cisinks
Hello,

What is your order # ? What color is this happening for? You would not to wait a few minutes. Try removing and re-installing it right away. This will only work when there is no more ink inside a specific cartridge.


 6 
 on: June 02, 2015, 04:00:56 AM 
Started by cindylou - Last post by cindylou
My CIS system has worked great up until now, it's saying I have no ink and I've tried taking the cartridges out of the printer and waiting a few minutes to reinstall them, turning the printer off and letting it sit for over 10 minutes then turning it back on, cleaning the print heads, cleaning the chips and NOTHING has worked! Please help!

 7 
 on: May 07, 2015, 04:57:26 PM 
Started by fixandfly - Last post by cisinks
Hello,

The question mark signifies that the ink levels cannot be read on the printer.

I would suggest sending a print job to the computer to see if it still allows you to print.

If anything, you can try to reset the ink levels once one of the colors reach zero on the printer first.

Hidy Chui

 8 
 on: May 07, 2015, 04:40:38 PM 
Started by unkahmu - Last post by cisinks
That's good. Glad everything worked out

 9 
 on: May 07, 2015, 01:48:27 PM 
Started by fixandfly - Last post by cisinks
Hello Jeff,

As per our conversation, Here are our recommended models at the moment:

EPSON
WF 3620, 7620, 7610, 7110.
WF pro 4010 4020 4023 4040 4090 4520 4530 4540 4533 4590


BROTHER
Generally any printer that uses the LC103 Cartridges, preferably one with an older version firmware. Just note that if there is a firmware update, just like the recent one now, it will take us about 3-5 months before we start carrying the chips for them. We are estimating to get new chips for the recent update by June or July.


James
Cisinks support

 10 
 on: May 01, 2015, 11:47:15 PM 
Started by fixandfly - Last post by fixandfly
Hello:
Brother MFC-J4700W only detects black
The M/C/Y all have question marks.
I am running Version E
and have not installed any updates.
I even installed the original cartridges.
with no ? marks over the colors.
but when the CIS system goes back in same issue.

Thanks
Fixandfly

                                                               

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