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 1 
 on: May 07, 2015, 04:57:26 PM 
Started by fixandfly - Last post by cisinks
Hello,

The question mark signifies that the ink levels cannot be read on the printer.

I would suggest sending a print job to the computer to see if it still allows you to print.

If anything, you can try to reset the ink levels once one of the colors reach zero on the printer first.

Hidy Chui

 2 
 on: May 07, 2015, 04:40:38 PM 
Started by unkahmu - Last post by cisinks
That's good. Glad everything worked out

 3 
 on: May 07, 2015, 01:48:27 PM 
Started by fixandfly - Last post by cisinks
Hello Jeff,

As per our conversation, Here are our recommended models at the moment:

EPSON
WF 3620, 7620, 7610, 7110.
WF pro 4010 4020 4023 4040 4090 4520 4530 4540 4533 4590


BROTHER
Generally any printer that uses the LC103 Cartridges, preferably one with an older version firmware. Just note that if there is a firmware update, just like the recent one now, it will take us about 3-5 months before we start carrying the chips for them. We are estimating to get new chips for the recent update by June or July.


James
Cisinks support

 4 
 on: May 01, 2015, 11:47:15 PM 
Started by fixandfly - Last post by fixandfly
Hello:
Brother MFC-J4700W only detects black
The M/C/Y all have question marks.
I am running Version E
and have not installed any updates.
I even installed the original cartridges.
with no ? marks over the colors.
but when the CIS system goes back in same issue.

Thanks
Fixandfly

                                                               

 5 
 on: April 18, 2015, 10:28:32 AM 
Started by unkahmu - Last post by unkahmu
No, it was really simple to install. I had watched a related video about priming the cartridges and did that, then just plugged them in and took the door hinges off and taped a screw into the 'door closed' switch hole and I was done.

 6 
 on: April 17, 2015, 04:01:45 PM 
Started by linanick - Last post by cisinks
Hello,

What is your printer model? If it is the XP-850, you should have received those mini chips. You will most likely need to glue or stick them on there.

Please let me know if you received the correct chip. From the looks of it, you might have received a chipset that's not for the XP-850.

Please advise.

-CISinks

 7 
 on: April 17, 2015, 03:47:11 PM 
Started by unkahmu - Last post by cisinks
Hello,

We do not have a video currently for the installation of these HP 88 cartridges.

The closest thing we have right now is this PDF guide.

http://cisinks.com/cisinstall.pdf

If you go to page 66/88 , itll show you your cartridges. You can also put Ctrl + F and find " HP88 " . It will take you to page 66.

Is there a current questions that you have regarding your installation?

Perhaps, I can help.   Shocked

 8 
 on: April 14, 2015, 03:18:32 PM 
Started by unkahmu - Last post by unkahmu
I'm looking for instructions on the installation of this:
http://www.cisinks.com/continuous-ink-supply-system-for-l7580-l7680-l7780-l7681-l7750-l7550-l7555-printers-ciss-cis-p-1525.html
to an HP OfficeJet Pro L7580 printer.

Thanks!

 9 
 on: April 14, 2015, 02:18:19 PM 
Started by linanick - Last post by linanick
I installed a Ciss inks, but 3 of 6 inks are not recognized by printer. CISinks sent me a replacement chips but they didn't sent any instruction - how to do that. What I suppose to do with them? I was able to find only one video clip - how to replace chips - for different system. There are 4 chips together on a single board. I have small separate chips for every single cartridge. First of all I don't see the way to remove my old one chip from the cartridge. There are no screws or clips holding it. Looks like it was glued. Please, help me! I need the detaled instruction

 10 
 on: April 09, 2015, 04:56:01 PM 
Started by erevillac - Last post by cisinks
Hello,

There are a various reasons to maybe why the chip is not recognizing inside the printer .

First, here are the easiest solutions to the most common issues/fixes.

It's possible that the chip may need to be re-aligned, so removing them and re-installing them back onto the cartridges will re-align the position of the chips. I would then take some rubbing alcohol and clean the contacts on the print head, just to remove any residue that may be on the chip, blocking the transmission to the print head. 

Here is a video on how to remove and re-install the chips.
 
https://www.youtube.com/watch?v=BTSrd9I3ZBM

If this does not solve the issue, then you may need to perform a Hard Reset, which WILL REQUIRE the Original Epson Cartridges. 

Hard Reset :

Take out cartridges,

Then Unplug the printer,

wait 15-30 seconds,

Then plug into the printer,

Plug OEM's back inside,

Let them recognize, then plug our CISS cartridges back in.

Lastly, if this does not work, I would recommend contacting us to get your chips replaced.

It's very likely that the firmware is blocking the chips from reading into the printer, but these are the most common fixes that we have to get the systems working.


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