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 1 
 on: November 19, 2014, 03:23:21 PM 
Started by Jobo - Last post by cisinks
https://www.youtube.com/watch?v=j9rUDR79dqo

Would be the link above be the video that you watch? On the last few second of the video we actually show a different way to route the tubes that place them on the right side of the printer leaving the center space of the printer free. Also I do not recommend that you break any part of the printer off as this might void the warranty of the printer. The MG5520 and its other models wouldn't have the white clip for its CIS kit since the pedestals that cover the sponge when you transport the kit is bigger than the cartridges so the spacing would actually change once the pedestals are removed, unlike nozzle type cartridges where they do not need pedestals to cover the cartridges openings


 2 
 on: November 19, 2014, 03:11:41 PM 
Started by collis - Last post by cisinks
First, try cleaning the chips on the cartridges with alcohol and some napkins. Another step you can take is to do a hard reset on the printer which would be to take out the cartridges, and unplug from the power for 30 mins.  If this does not work and you still experience the same errors please contact us by phone or email and we might be able to send you out new set of chips if your order has not passed the 30 day mark.

626 575 0860
sales@cisinks.com

 3 
 on: November 19, 2014, 03:03:49 PM 
Started by Samanosuke817 - Last post by cisinks
when it states the you are using unofficial ink cartridges, there should be an option in the message where you can proceed using the non genuine cartridges. If you do not have this option on your screen, please contact us support line during 9:30am to 5:00pm Monday to Friday. You can also email us so we can assist you better at sales@cisinks.com If you are not able to proceed we would most likely replace the chips that you have on your cartridges.

James
CISinks Customer Support

 4 
 on: November 19, 2014, 02:41:13 PM 
Started by Ray - Last post by cisinks
If your item arrived damaged, we will replace it. Please contact us by email and send us a photo of the damaged item to sales@cisinks.com we will get back to you and more detail on your replacement.

-James
CISinks Customer Support

 5 
 on: November 13, 2014, 03:28:11 PM 
Started by mudsculpter - Last post by mudsculpter
Issue resolved. When 2 or more cartridges are defective, this code will be thrown and will not identify an individual defective cartridge. Swapping each individual cartridge one at a time with a known good cartridge will point to the defective one.

 6 
 on: November 13, 2014, 01:24:54 PM 
Started by mudsculpter - Last post by mudsculpter
I recently had my first cartridge change. Refilled them and reinserted shows this 6502 error code. When I reinsert original carts there is no error.

 7 
 on: November 06, 2014, 09:44:04 PM 
Started by Samanosuke817 - Last post by Samanosuke817
So....no one can help me?  I pretty much wasted money.

 8 
 on: November 06, 2014, 06:55:16 PM 
Started by Jobo - Last post by Jobo
I was wondering if there is a video available for installing a CIS for the MG5520. I saw the video for another MG series printer, but that one had a cassette something-or-other that was noted as no long able to be accessed when installing the CIS and stick-on bracket. However, with the MG5520, where that casette thing was is where the paper actually comes out during printing. So there's no way to mount the little square bracket onto the front of that as it needs to fold down for printing.So I'm really confused.

I tried watching a video from another CIS maker but since its a different setup and parts, it doesn't help as he has all of these custom brackets and holders and whatnot. So while we have the cartridges sitting in the printer at the moment, we're a bit at a loss how to proceed and where to stick on the different bar's and little square thing that came with our kit, lol.

Another question also when sliding the cartridges left and right to make sure it can move freely and not kink during printing, unlike the older MG printer model in your video, the 5520 we notice is an extremely, extremely tight fit moving it by hand and end up needing to use needle nose pliers to get it out of the left and right sides by hand. Is this anything to be concerned with? We saw one video where a guy purposely broke the plastic off the side of the carriage, but I don't know if such an extreme maneuver is really needed for the MG5520 or not.

One last thing as well--compared to other CIS kits for the MG5520 that we've seen in videos, we noticed on the actual cartridges that come with a CIS system, there is a small clip attached to hold down the tubing coming up off of the cartridges making things lower profile and efficient. Was there a reason why CISinks left such a thing off their CIS kits that everyone else appears to have pre-installed automatically? Just curious...

Thanks for any help,
John

 9 
 on: November 05, 2014, 09:09:35 AM 
Started by collis - Last post by collis
Several times a day my printer says it cannot recognize a cartridge. I remove the cartridge and close the lid. It takes a minute, recognizes it, then beeps about not recognizing another color cartridge. I do the same for that cartridge and by the time I am done it has given me that error message about each color and I have to remove and re install each one.

After about 30-40 minutes it starts again with each color unrecognized one by one. It works every time just removing the cartridge for a second and re installing it but I don't think I should have to do that 5-6 times a day depending on how much I am printing.

Is there a way to get them to recognize the cartridge for longer?

Thanks for the help!

 10 
 on: November 01, 2014, 09:02:57 PM 
Started by Ray - Last post by Ray
My order arrived damaged. How do I return it to have it replaced?

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