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 1 
 on: November 26, 2016, 03:37:39 PM 
Started by perfessor - Last post by perfessor
Cannot upload image of problem - keep getting a 'Cannot access attachments upload path! ' error on a 79kb image. My 'C' drive.

They are the refillable cartridges and the plugs are all out. Trying to describe what the lattice print looks like isn't easy. It's like a 2 lane road that gets separated by a median strip then rejoins later.

 2 
 on: November 23, 2016, 05:22:26 PM 
Started by perfessor - Last post by cisinks
To reset the ink levels, you need to wait for one of the colors on the printer to reach zero. This is usually signified by a red "X" on the printer or computer screen. Once you have this happening, all you will need to do is remove and replace the cartridges to reset the ink levels.

As for the colors not printing correctly, is this a refillable cartridge? IF so , make sure you've removed the air vent plug located opposite to where the sponge is located. That will need to be removed at all times in order to print correctly.  If the air vent plug on a refillable cartridge is not removed, the prints will begin to turn faded/smudged/blank on the color.

IF this is for a CIS system, make sure the AIR FILTERS are installed . They are the plastic tips that go in on top of the CIS ink tank reservoirs. If there are not installed, the quality will also begin to fade . If the air filters ARE installed, make sure there is no ink trapped in the filters. Ink trapped inside the filters will make the prints restrict air passing into the cartridge. This will cause the ink quality to also fade. 

To clean the air filters, you can place them inside a cup of warm/hot water for 10-15 min to clear the ink . You can tell if there is ink inside of them , because they are usually clear.

This video here will show you how to prime the cartridges if there are any existing air bubbles inside the lines.

https://www.youtube.com/watch?v=2i2Ua5cnzsg

Let me know if you have any other questions. Thank you.

 3 
 on: November 20, 2016, 11:59:31 AM 
Started by perfessor - Last post by perfessor
2 Questions/Problems.

1 - I have refilled my cartridges a couple times now, but I cannot get the ink levels to reset to show 'full'. I've taken the cartridges out and replaced them as stated in the video on the item page (D03-C250-251-ERFC-K), but that dows not work. Is there another method to reset them?

2 - For some reason, the PGBK cartridge keeps printing in what looks like blurred text or double printing that makes it look blurred. I have done both normal and deep cleaning, with no improvement. The test print for the PGBK prints the lattice - the first 2 and last 2 rows of that lattice are correct, but the center is blurred. I attached a pic of the problem. (cannot upload photo).

Hope someone here has the answers I need.

Thanks for any help.

 4 
 on: November 15, 2016, 04:52:26 PM 
Started by UpAllNight - Last post by cisinks
Hello,

Sorry for the late reply, but this is for anyone else that can still read these inquiries .

go to  :

https://cisinks.freshdesk.com/support/home

You can now open tickets and directly talk to us there. We tend to update frequent trouble-shooting tips and instructions .

Hope this helps .
 Shocked

 5 
 on: November 14, 2016, 08:05:26 PM 
Started by UpAllNight - Last post by UpAllNight
Thank You for your prompt response.
Out of frustration, I walked away from the printer for a week.
When I got back to it, the level showed full.

Don't have the continuous fill system.
Rarely use printer at home.
Only refill it once every 9 or 10 months.


 

 6 
 on: November 08, 2016, 02:05:08 PM 
Started by LMorris40 - Last post by cisinks
Hello,

Sorry for the late reply, but this is for anyone else that can still read these inquiries .

go to  :

https://cisinks.freshdesk.com/support/home

 7 
 on: November 08, 2016, 02:04:32 PM 
Started by LMorris40 - Last post by cisinks
Hello,

Please take a look at our online instructions articles. We tend to update these frequently.

https://cisinks.freshdesk.com/support/solutions/articles/5000697074-t252-epson-wf-3620-wf-3640-wf-7610-wf-7620-wf-7110-wf-2630-wf-2640-wf-2650-wf-2660-not-recognizing-c

This article here addresses the issue for non-recognition for all four colors on the printer. You will need to hard reset the printer as instructed in this guide.

You need to do the hard reset with the battery wire connected to the chip and once without the wire connected to the chip. Depending on your printer's firmware , it may read them with this battery wire installed or without. Try both methods with the hard reset and it will read .

This will show how to prime the cartridges , this video here shows how to prime from the bottom:

https://www.youtube.com/watch?v=McHXJea9Xts

This video here shows how to prime from the top :

https://www.youtube.com/watch?v=kIq1QBWOkuw

IF you still are having issues, please contact me for further instructions.

Thank you.

-CISinks

 8 
 on: November 08, 2016, 02:03:33 PM 
Started by mstutsman - Last post by cisinks
Hello,

For something like this, you may need to do a "Nozzle Prime" on the  cartridges. But first, do you have your air filters installed on the ink tank reservoirs? Make sure that the air filters are installed and check to see if you have any ink trapped inside of them. Inks trapped inside the air filters will restrict the air passing into the cartridges and will cause the colors not to come out. Same thing will happen if you do NOT have the air filters installed. IF they are not installed, they will eventually start to get faded lines and eventually turn blank on the pages.

I wouldn't recommend doing any head cleanings if you can do a nozzle prime first. Nozzle Primes would require you to use the syringe to draw the ink from the nozzle of the cartridge. By doing this , you will improve the quality and the ink flowing from the cartridge, underneath the printer.

Here is a video showing you how to draw the inks from the nozzle . Do this for each cartridge 2-3 times and you will see it improve.

https://www.youtube.com/watch?v=McHXJea9Xts

If you are still having issues, please let me know.

Thank you for contacting us about your inquiry.

 9 
 on: November 08, 2016, 01:58:09 PM 
Started by tcm541 - Last post by cisinks
Hello,

Sorry for the late reply, but this is for anyone else that can still read these inquiries .

go to  :

https://cisinks.freshdesk.com/support/home

You can now open tickets and directly talk to us there. We tend to update frequent trouble-shooting tips and instructions .

Hope this helps .

This will show how to prime the cartridges , this video here shows how to prime from the bottom:

https://www.youtube.com/watch?v=McHXJea9Xts

This video here shows how to prime from the top :

https://www.youtube.com/watch?v=kIq1QBWOkuw

IF you still are having issues, please contact me for further instructions.

Thank you.

 10 
 on: November 08, 2016, 01:57:16 PM 
Started by genisson - Last post by cisinks
Hello,

Sorry for the late reply, but this is for anyone else that can still read these inquiries .

go to  :

https://cisinks.freshdesk.com/support/home

You can now open tickets and directly talk to us there. We tend to update frequent trouble-shooting tips and instructions .

Hope this helps .

In terms of the two printer inks , so as long as they are the same ink type, you should be able to use them in a newer printer system .

Just remember to NOT mix the Pigment ink with Dye-Based ink. It may clog your heads a lot faster than normal use .

Also be sure the shelf life of your current ink does not exceed over 3 years.

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