Please go to your machine and press the "Menu" button.
Then check for the setting " Machine Info " and see " Version Letter " .
Could you please see what version letter this is? Chances are, your printer is brand new and it has the latest firmware with our older chips.
We can rectify this issue by sending you the brand new set of chips. Please contact us at Sales@CISinks.com
for more trouble-shooting.
As for the "Cannot Detect" message. This only signifies that the printer is not seeing the cartridges well enough to recognize them inside the printer. This could be , because of the chips on the cartridges. If the chip is moveable and flimsy, I would suggest removing the chip frame from the cartridge, and re-inserting the chip more securely and tightly, so it will allow the printer to recognize them better. Some times, the chips will have a hard time lining up with the contacts on the printer. Re-aligning them and cleaning them with rubbing alcohol will improve the readability.
Let us know if you have any other questions.