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 1 
 on: August 27, 2015, 12:43:15 PM 
Started by Homer Simpson - Last post by Homer Simpson
I have a HP OfficeJet 8000 with a CIS system from you.  I am upgrading to Windows server 2008, 64bit and there is no printer driver for it. Which means  I'll need a new printer.  What printer do you recommend?  Do you sell printers with CIS already installed?

 2 
 on: August 20, 2015, 08:09:16 PM 
Started by Jskalon - Last post by cisinks
Hello,

Sorry for the late reply, but may you please explain what do you mean when the prints look like "Draft Mode" ?

If the prints are coming out blank, please be sure to have installed your Air-Filters on your ink tanks (if you're using a CISS).

If the air filters are not installed, no prints will come out on the pages. It will get progressively blanker and blank. If this is happening to you, try to make sure you install the fat end of the air filters down into the smaller hole of the CISS . If you are using "Refillables" , be sure that you remove the air vent plug, so that air may circulate the cartridges while printing.

If you ALREADY have the air filters installed and this quality was still persisting, I'd suggest checking to make sure that there are no inks trapped inside the air filter of your CISS. IF there is, this will constitute in the lag in print quality. You will need to clean them by placing the filters in a cup of hot/warm water for 10-20 minutes. This should allow the ink to dissipate. Air blow dry them, and then prime them to make sure they are clear of any air bubbles.

If this problem still persists, or there was no ink inside the air filters, I'd suggest priming the cartridges instead of doing too many head cleanings.  Performing too many, may damage the printer's ink pad in the long run. Any time you feel like you need to do a head cleaning, keep it to a maximum of 3 head cleanings per row. Then I'd let the printer sit overnight to let the ink soak. Doing too many will give ink catching on the sides of the paper.

If all else fails, make sure to print a nozzle check to compare the quality from the previous trouble-shooting tips. You will start to see some improvement. If all else fails, I'd suggest doing a nozzle prime on the cartridges. Here is a video showing you how :

https://www.youtube.com/watch?v=McHXJea9Xts

Pull the ink from underneath the cartridge , should have the ink running freely from the cartridge. Then print a nozzle-check and you will see the colors improve. You may need to prime each color 1-3 times depending on the flow of your pull. If you pull it and it is bubbly, I would try again until it flows freely. Twisting the syringe while drawing up will greatly improve the yield of the ink pull.

If you print a nozzle-check and is near perfect, you can finish it off with 1x head cleaning. This will get them printing in good condition.

Let us know if you have any questions.

-CISinks  Grin

 3 
 on: August 15, 2015, 03:23:30 AM 
Started by Jskalon - Last post by Jskalon
All of my printouts look like draft mode. It doesn't matter what setting I use. Then after changing printer settings a couple of times all I got where blank pages. I had to re-seat the cartridges. I cleaned the print head and the printouts were back to draft mode quality.

 4 
 on: August 11, 2015, 06:30:00 PM 
Started by trailtrotter - Last post by cisinks
Hello,

Try this and see if this works.

You will need to pull ink directly from the nozzle of the cartridge.

This video shows you how :

https://www.youtube.com/watch?v=McHXJea9Xts

One you draw ink from there, be sure that there is no ink trapped inside the air filters. This will cause the cartridges to not print for that specific color if the air vents are plugged up.

You do not need to do many head cleanings or deep cleanings. I prefer priming or nozzle priming the cartridges to prevent too many head cleanings. You would only perform a head cleaning after priming and the colors are near perfect on the nozzle-check page.

 5 
 on: August 04, 2015, 09:17:50 PM 
Started by trailtrotter - Last post by trailtrotter
Thank you for your response
It doesn't seem to be a problem with the printer recognizing the CISS , the printer is going through all the motions just not printing anything on the paper I actually manage to get it to start printing some black but no other colors just the black and it's very streaky. I've done multiple head cleaning and multiple nozzle checks none of which seemed to help , the printer and the CISS are both brand new could it be possible that the ink still clogged the heads right away?
And I am not too sure about the chipset that you're speaking th there is a battery and it is plugged in but I did not see any separate chipset?

 6 
 on: August 04, 2015, 08:03:11 PM 
Started by trailtrotter - Last post by cisinks
Hello,

Thank you for contacting us about your issues  Shocked .

What seems to be the current error on the printer or computer screen when you are trying to send a print job to the printer?

If it is not "recognizing" all of the cartridges, Huh Huh Huh please let me know if the chip on your cartridges has a port right next to the white button for a battery slot. If it is there, do you have a battery to plug in? If you do not have this port next to the reset button or the battery, I can send you one.

Let us know if you already have the battery and the chip with the port. If it is installed and is not recognizing, please remove the battery and try again .  This , some times allows it recognize with the battery, and sometimes without.  If you DO NOT have the chip with the battery port and battery, I can provide you with one.

Please provide me with your Order # from your purchase and I will see what I can do to send you a replacement for the chips.

Please advise  Grin

Let me know if you have any additional questions about your order.

-CISinks

 7 
 on: August 03, 2015, 10:29:55 AM 
Started by trailtrotter - Last post by trailtrotter
Hello there all
I am very much a newbie in the sublimation world just purchased a brand new Epson WF 7610 and a brand new CISS for it all of the installation of the CISS seem to go smooth everything looks good but....... Absolutely nothing is printing on the paper not even a single droplet of ink....... Please help me what am I doing wrong?Huh

 8 
 on: July 09, 2015, 04:49:07 PM 
Started by msohrt - Last post by cisinks
Hello,

If you can provide us your order number , and if the purchase order is in range of it's purchase date, we can provide you with the new replacement chips.   Shocked

If you bought this from a different company or vendor, you will need to contact them to see if they have the newly updated chips for this version.  Huh

Please advise!  Roll Eyes

Hidy Chui
 Grin

 9 
 on: July 09, 2015, 01:21:01 AM 
Started by msohrt - Last post by msohrt
I checked and the version is H.

 10 
 on: July 08, 2015, 05:33:47 PM 
Started by msohrt - Last post by cisinks
Hello,

Please go to your machine and press the "Menu" button.

Then check for the setting " Machine Info " and see " Version Letter " .

Could you please see what version letter this is? Chances are, your printer is brand new and it has the latest firmware with our older chips.

We can rectify this issue by sending you the brand new set of chips. Please contact us at Sales@CISinks.com for more trouble-shooting.

As for the "Cannot Detect" message. This only signifies that the printer is not seeing the cartridges well enough to recognize them inside the printer. This could be , because of the chips on the cartridges. If the chip is moveable and flimsy, I would suggest removing the chip frame from the cartridge, and re-inserting the chip more securely and tightly, so it will allow the printer to recognize them better. Some times, the chips will have a hard time lining up with the contacts on the printer. Re-aligning them and cleaning them with rubbing alcohol will improve the readability.

Let us know if you have any other questions.

Hidy Chui

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