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+  CISinks.com Forum for Continuous ink system, refillable ink cartridges and bulk refill ink for EPSON, HP, Canon and Brother Inkjet printers
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 on: December 01, 2014, 09:04:34 AM 
Started by CWickham - Last post by CWickham
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 on: November 29, 2014, 03:03:41 AM 
Started by CWickham - Last post by CWickham
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 on: November 28, 2014, 05:03:12 PM 
Started by CWickham - Last post by CWickham
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 on: November 19, 2014, 03:23:21 PM 
Started by Jobo - Last post by cisinks

Would be the link above be the video that you watch? On the last few second of the video we actually show a different way to route the tubes that place them on the right side of the printer leaving the center space of the printer free. Also I do not recommend that you break any part of the printer off as this might void the warranty of the printer. The MG5520 and its other models wouldn't have the white clip for its CIS kit since the pedestals that cover the sponge when you transport the kit is bigger than the cartridges so the spacing would actually change once the pedestals are removed, unlike nozzle type cartridges where they do not need pedestals to cover the cartridges openings

 on: November 19, 2014, 03:11:41 PM 
Started by collis - Last post by cisinks
First, try cleaning the chips on the cartridges with alcohol and some napkins. Another step you can take is to do a hard reset on the printer which would be to take out the cartridges, and unplug from the power for 30 mins.  If this does not work and you still experience the same errors please contact us by phone or email and we might be able to send you out new set of chips if your order has not passed the 30 day mark.

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 on: November 19, 2014, 03:03:49 PM 
Started by Samanosuke817 - Last post by cisinks
when it states the you are using unofficial ink cartridges, there should be an option in the message where you can proceed using the non genuine cartridges. If you do not have this option on your screen, please contact us support line during 9:30am to 5:00pm Monday to Friday. You can also email us so we can assist you better at sales@cisinks.com If you are not able to proceed we would most likely replace the chips that you have on your cartridges.

CISinks Customer Support

 on: November 19, 2014, 02:41:13 PM 
Started by Ray - Last post by cisinks
If your item arrived damaged, we will replace it. Please contact us by email and send us a photo of the damaged item to sales@cisinks.com we will get back to you and more detail on your replacement.

CISinks Customer Support

 on: November 13, 2014, 03:28:11 PM 
Started by mudsculpter - Last post by mudsculpter
Issue resolved. When 2 or more cartridges are defective, this code will be thrown and will not identify an individual defective cartridge. Swapping each individual cartridge one at a time with a known good cartridge will point to the defective one.

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