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 11 
 on: February 24, 2016, 11:05:15 AM 
Started by cindylou - Last post by torqueroll
Worked perfect, thanks!!!!

 12 
 on: February 23, 2016, 07:02:30 PM 
Started by cindylou - Last post by cisinks
Hello,

Is there anywhere on the printer indicating a " Printer Failure " error message?

You will need to install the original HP cartridges to access the printer menu.

If so , this means that you are required to reset the printer back to manufacturer settings. Once this is performed, you would then locate for a setting called " Cartridge Chip Information " or "HP Protection " and DISABLE or TURN OFF this setting.

Once this is performed, you should then install the cartridges to see if this works.


 13 
 on: February 16, 2016, 06:47:30 PM 
Started by cindylou - Last post by torqueroll
Having issues with my CIS on my HP after several months. My Printer is now a brick. There is a problem with the printer or ink system. Turn printer off then on, if problem persists contact HP.

What now?

My order number is/was #150927-423109-42607

 14 
 on: November 20, 2015, 08:45:18 PM 
Started by docwatson99 - Last post by docwatson99
I'm not sure how helpful this will be to anyone else, but I'll throw it out there just in case.  I have a WF-3520 which has the refillable cartridges, that I have had more problems with than I would like (see previous posts).  I also have a WF 7520 which prints larger paper, but I don't use it that much so I haven't acquired the refillable cartridges for it yet (they are the same cartridges for both printers).  We recently did a lot of printing on the 3520 (70 ml of black ink in 3 days).  We were seeing the same "can't recognize" message several times.  When I couldn't get the black to work I pulled out the black cartridge from the big printer and it worked in the small printer fine.  Our of curiosity I put the defective black cartridge into the big printer and it worked fine there??!!  So I swapped them back and now the black refillable works fine in the small printer also.  Over the course of the next three days this "solution" worked more than once for me.  I don't know if the 7520 handles cartridges differently, but it corrected the issue every time I've tried it so far??

 15 
 on: November 04, 2015, 07:15:10 PM 
Started by trueatticism - Last post by cisinks
Hello,

I would print out a test nozzle check page and see the quality that comes out.

Then I would try to make sure that your air filters are installed. IF they are not installed, please go ahead and do so.

If they are already installed, I would double check to make sure that no ink is trapped inside those air filters. If you see ink inside of them, you can remove them by placing the filters in a cup of hot water (not boiling  Huh) and should allow the ink to dissipate.

If this is not your case still, then I would make sure that you prime the cartridges to ensure that no air bubbles are present inside the cartridge . Air bubbles inside the cartridge that escape from the ink tubes will create this dip in ink quality. Same goes for the air filters not being installed / or clogged.  Cry

I would double-check to see if these options fix you issues.

IF and if this still does not work , I would recommend priming the cartridges directly from the nozzle. This should run the ink through the back of the cartridges to ensure that ink is running through the cartridge  Tongue If you print another nozzle-check thereafter, you will notice an improve in the ink quality  Grin .

Let me know if you have any questions.  Wink

Have a nice day.

-CISinks
 Smiley

 16 
 on: November 04, 2015, 07:11:04 PM 
Started by aguss86 - Last post by cisinks
Hello,

Sorry , but we currently do not have this 885DW model in-stock .

You can try seeing if eBay or Google may have vendors that sell this model.

Make sure you find a reputable source, as I believe most companies that ship this from "China" will not give replacement parts or have any warranties if their units arrive defective or their chips out of date.

I would also refrain from updating the printer's firmware.

-CISinks
 Grin

 17 
 on: November 04, 2015, 11:33:48 AM 
Started by trueatticism - Last post by trueatticism
No color or black printing, tried printers cleaning option and no nothing prints. First time I used CIS inks on this printer, only second week of use. original cartridges were fine. Seeking solution...

 18 
 on: November 03, 2015, 03:35:49 PM 
Started by aguss86 - Last post by aguss86
Hi guys, can you please help, i looking for rechargeable inks for this model. Need full set.

 19 
 on: October 29, 2015, 07:19:02 PM 
Started by docwatson99 - Last post by cisinks
Hello,

What you can try to do is clean the chip with some rubbing alcohol and then see if the chip needs to be re-aligned.

Normally you can remove the chips from the cartridge and re-install them so that they may read better inside the printer.

You can also try cleaning the pins on the printhead to allow a better transmission.

See if these steps work.

 20 
 on: October 29, 2015, 07:16:27 PM 
Started by plasmad - Last post by cisinks
Hello,

To reset the ink levels, you need to wait for one of the colors on the printer to reach zero. This is usually signified by a red "X" on the printer or computer screen. Once you have this happening, all you will need to do is remove and replace the cartridges to reset the ink levels. If you have the button on top of the chips for the CIS, you would peform the same procedure, but instead of removing and replacing the cartridges, you would just hold that reset button down for 5-6 seconds and should allow the ink levels to reset.

Let me know if you have any other questions.

Thank you.  Roll Eyes

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