Same issue here. First it was the Cyan cartridge that could not be recognized, now its the entire set.
I lost count of how many times I seated, re-seatted, cleaned and re-cleaned the contacts on the cartridges. Nothing seems to work.
The printer still recognizes my original cartridges just fine, so at least I know its probably not the printer itself, but the original cartridges don't have any ink so I can't print anything right now.
Already sent an email to customer service.