Thank you for contacting us about your issues .
What seems to be the current error on the printer or computer screen when you are trying to send a print job to the printer?
If it is not "recognizing" all of the cartridges, please let me know if the chip on your cartridges has a port right next to the white button for a battery slot. If it is there, do you have a battery to plug in? If you do not have this port next to the reset button or the battery, I can send you one.
Let us know if you already have the battery and the chip with the port. If it is installed and is not recognizing, please remove the battery and try again . This , some times allows it recognize with the battery, and sometimes without. If you DO NOT have the chip with the battery port and battery, I can provide you with one.
Please provide me with your Order # from your purchase and I will see what I can do to send you a replacement for the chips.
Let me know if you have any additional questions about your order.