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+  CISinks.com Forum for Continuous ink system, refillable ink cartridges and bulk refill ink for EPSON, HP, Canon and Brother Inkjet printers
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 on: August 04, 2015, 08:03:11 PM 
Started by trailtrotter - Last post by cisinks

Thank you for contacting us about your issues  Shocked .

What seems to be the current error on the printer or computer screen when you are trying to send a print job to the printer?

If it is not "recognizing" all of the cartridges, Huh Huh Huh please let me know if the chip on your cartridges has a port right next to the white button for a battery slot. If it is there, do you have a battery to plug in? If you do not have this port next to the reset button or the battery, I can send you one.

Let us know if you already have the battery and the chip with the port. If it is installed and is not recognizing, please remove the battery and try again .  This , some times allows it recognize with the battery, and sometimes without.  If you DO NOT have the chip with the battery port and battery, I can provide you with one.

Please provide me with your Order # from your purchase and I will see what I can do to send you a replacement for the chips.

Please advise  Grin

Let me know if you have any additional questions about your order.


 on: August 03, 2015, 10:29:55 AM 
Started by trailtrotter - Last post by trailtrotter
Hello there all
I am very much a newbie in the sublimation world just purchased a brand new Epson WF 7610 and a brand new CISS for it all of the installation of the CISS seem to go smooth everything looks good but....... Absolutely nothing is printing on the paper not even a single droplet of ink....... Please help me what am I doing wrong?Huh

 on: July 09, 2015, 04:49:07 PM 
Started by msohrt - Last post by cisinks

If you can provide us your order number , and if the purchase order is in range of it's purchase date, we can provide you with the new replacement chips.   Shocked

If you bought this from a different company or vendor, you will need to contact them to see if they have the newly updated chips for this version.  Huh

Please advise!  Roll Eyes

Hidy Chui

 on: July 09, 2015, 01:21:01 AM 
Started by msohrt - Last post by msohrt
I checked and the version is H.

 on: July 08, 2015, 05:33:47 PM 
Started by msohrt - Last post by cisinks

Please go to your machine and press the "Menu" button.

Then check for the setting " Machine Info " and see " Version Letter " .

Could you please see what version letter this is? Chances are, your printer is brand new and it has the latest firmware with our older chips.

We can rectify this issue by sending you the brand new set of chips. Please contact us at Sales@CISinks.com for more trouble-shooting.

As for the "Cannot Detect" message. This only signifies that the printer is not seeing the cartridges well enough to recognize them inside the printer. This could be , because of the chips on the cartridges. If the chip is moveable and flimsy, I would suggest removing the chip frame from the cartridge, and re-inserting the chip more securely and tightly, so it will allow the printer to recognize them better. Some times, the chips will have a hard time lining up with the contacts on the printer. Re-aligning them and cleaning them with rubbing alcohol will improve the readability.

Let us know if you have any other questions.

Hidy Chui

 on: July 08, 2015, 04:19:54 AM 
Started by msohrt - Last post by msohrt
The continuous Ink System is installed and works great for one print then is say that it cannot detect all cartradges and asks you to open the door and reseat each cartradge. It then acts normal until you print a page and then starts all over again. This is a brand new printer. I started by installing the original cartradges and then once the setup was finished I installed the Ink System. Any ideas why it continues to not see all cartradges at the same time continuously?

Thank you,

 on: June 02, 2015, 03:03:42 PM 
Started by cindylou - Last post by cisinks

What is your order # ? What color is this happening for? You would not to wait a few minutes. Try removing and re-installing it right away. This will only work when there is no more ink inside a specific cartridge.

 on: June 02, 2015, 04:00:56 AM 
Started by cindylou - Last post by cindylou
My CIS system has worked great up until now, it's saying I have no ink and I've tried taking the cartridges out of the printer and waiting a few minutes to reinstall them, turning the printer off and letting it sit for over 10 minutes then turning it back on, cleaning the print heads, cleaning the chips and NOTHING has worked! Please help!

 on: May 07, 2015, 04:57:26 PM 
Started by fixandfly - Last post by cisinks

The question mark signifies that the ink levels cannot be read on the printer.

I would suggest sending a print job to the computer to see if it still allows you to print.

If anything, you can try to reset the ink levels once one of the colors reach zero on the printer first.

Hidy Chui

 on: May 07, 2015, 04:40:38 PM 
Started by unkahmu - Last post by cisinks
That's good. Glad everything worked out

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