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 on: April 14, 2015, 02:18:19 PM 
Started by linanick - Last post by linanick
I installed a Ciss inks, but 3 of 6 inks are not recognized by printer. CISinks sent me a replacement chips but they didn't sent any instruction - how to do that. What I suppose to do with them? I was able to find only one video clip - how to replace chips - for different system. There are 4 chips together on a single board. I have small separate chips for every single cartridge. First of all I don't see the way to remove my old one chip from the cartridge. There are no screws or clips holding it. Looks like it was glued. Please, help me! I need the detaled instruction

 on: April 09, 2015, 04:56:01 PM 
Started by erevillac - Last post by cisinks

There are a various reasons to maybe why the chip is not recognizing inside the printer .

First, here are the easiest solutions to the most common issues/fixes.

It's possible that the chip may need to be re-aligned, so removing them and re-installing them back onto the cartridges will re-align the position of the chips. I would then take some rubbing alcohol and clean the contacts on the print head, just to remove any residue that may be on the chip, blocking the transmission to the print head. 

Here is a video on how to remove and re-install the chips.

If this does not solve the issue, then you may need to perform a Hard Reset, which WILL REQUIRE the Original Epson Cartridges. 

Hard Reset :

Take out cartridges,

Then Unplug the printer,

wait 15-30 seconds,

Then plug into the printer,

Plug OEM's back inside,

Let them recognize, then plug our CISS cartridges back in.

Lastly, if this does not work, I would recommend contacting us to get your chips replaced.

It's very likely that the firmware is blocking the chips from reading into the printer, but these are the most common fixes that we have to get the systems working.

 on: April 09, 2015, 04:48:28 PM 
Started by accentuous - Last post by cisinks

What type of ink are you using? IF it is oversaturated, are there huge spills of ink on the paper?

The Dye based ink should print standard, unless you have the Pigmented ink.

If it is over-saturated, I would need to see a photo, since I am only suspecting that it is the printer and page settings on the computer that may be over saturating the prints.

Could you explain what you are trying to print and what type of material?

 on: April 09, 2015, 04:46:38 PM 
Started by AMC13 - Last post by cisinks

What you can try to do is remove and re-install the chips from the cartridges. Here is a video link on how to perform this.


You will then take some rubbing alcohol to wipe down the chips to clean them. This process will re-align the chips and clean them to give a better transmission into the printer.

If that still does not work, please make sure that IF this is a brand new out of the box printer, that you install the Original Epson Cartridges before installing ours.

You may need to perform a Hard Reset . This will require the Original Epson Cartridges.

Hard Reset :

Take out cartridges,

Then Unplug the printer,

wait 15-30 seconds,

Then plug into the printer,

Plug OEM's back inside,

Let them recognize, then plug our CISS cartridges back in.

If that does not work, please contact us so that we may send you a replacement for these chips.

 on: April 09, 2015, 03:43:29 PM 
Started by spymaxx - Last post by cisinks

Are the cartridges not recognizing the Original Cartridges in the newest printer ?

If so, it is possible when you were removing and re-installing the cartridges, you broke the contact pins on the printer. If something like this happens, you have a one year warranty with Epson from the day of your Printer purchase. Call Epson and tell them about the broken contacts and they will send you a new printer.

Please omit that you are using Third Party Inking cartridges, as this will void the warranty on your Printer. Epson does not like it when people use third party inking systems inside their printers. You would have to tell them that you were using their manufactured cartridges.

If you have any questions, you may contact us during a LiveChat and we can send you a replacement set of chips if your order with us is under the warranty for replacement parts.


 on: April 01, 2015, 02:10:13 PM 
Started by erevillac - Last post by herman
After researching about epson xp310, some say that the new firmware must be causing the problem, you can downgrade firmware using wicreset tool and then you have to buy the key to use it.
Hello Admin, can you confirm this one please..
My epson xp310 version is OJ23E4 released on 11-21-14

 on: April 01, 2015, 12:12:20 PM 
Started by erevillac - Last post by herman
Has someone tied this with the battery? On other websites they sell this system with battery included maybe thats the reason why its not working.

 on: April 01, 2015, 02:38:56 AM 
Started by accentuous - Last post by accentuous
Installed cis and was working fine, but now prints are WAY oversaturated. I'm hoping it's a setting issue and not the ink...   any suggestions on potential solutions are appreciated. I've been fiddling with it but have had no luck. And when I try to reset default, I get an "initialize settings" error message.  Printing from windows 7, Adobe Illustrator, calibrated monitor, to Epson r 2000

 on: March 31, 2015, 09:36:22 PM 
Started by erevillac - Last post by herman
I get the same message. Ink cartridges not recognized. Is there anyone there that  had success with xp-310? They even sent me a replacement chips but still no luck.  Anyone has any other ideas like maybe a hidden reset on the printer. And also how come on other website there is a battery connected to the white pins.

 on: March 26, 2015, 12:00:33 PM 
Started by AMC13 - Last post by AMC13
I purchased the bulk ink system for the Epson WF-7110.  It is not recognizing the cartridges.  I have tried several things that continue not to work.
-cut it off and back on
-unplug right as it's moving when inserted.

I have gotten it to the print nozzle check part after unplugging yet I can't get past that without it attempting to do it and it goes back to not recognizing.
My only other option is to take the chips off the cartridges and put the oem on them. Only thing is it's all together and the chip board is attached to the battery.
I don't want to make any alterations considering the fact this is suppose to work.  Yet, it does not.
I need advise before I have to return this, even with ink already in it,.
I have customers waiting on items and heard so much good about this yet haven't seen it. I want to see it

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