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 on: November 06, 2014, 09:44:04 PM 
Started by Samanosuke817 - Last post by Samanosuke817
So....no one can help me?  I pretty much wasted money.

 on: November 06, 2014, 06:55:16 PM 
Started by Jobo - Last post by Jobo
I was wondering if there is a video available for installing a CIS for the MG5520. I saw the video for another MG series printer, but that one had a cassette something-or-other that was noted as no long able to be accessed when installing the CIS and stick-on bracket. However, with the MG5520, where that casette thing was is where the paper actually comes out during printing. So there's no way to mount the little square bracket onto the front of that as it needs to fold down for printing.So I'm really confused.

I tried watching a video from another CIS maker but since its a different setup and parts, it doesn't help as he has all of these custom brackets and holders and whatnot. So while we have the cartridges sitting in the printer at the moment, we're a bit at a loss how to proceed and where to stick on the different bar's and little square thing that came with our kit, lol.

Another question also when sliding the cartridges left and right to make sure it can move freely and not kink during printing, unlike the older MG printer model in your video, the 5520 we notice is an extremely, extremely tight fit moving it by hand and end up needing to use needle nose pliers to get it out of the left and right sides by hand. Is this anything to be concerned with? We saw one video where a guy purposely broke the plastic off the side of the carriage, but I don't know if such an extreme maneuver is really needed for the MG5520 or not.

One last thing as well--compared to other CIS kits for the MG5520 that we've seen in videos, we noticed on the actual cartridges that come with a CIS system, there is a small clip attached to hold down the tubing coming up off of the cartridges making things lower profile and efficient. Was there a reason why CISinks left such a thing off their CIS kits that everyone else appears to have pre-installed automatically? Just curious...

Thanks for any help,

 on: November 05, 2014, 09:09:35 AM 
Started by collis - Last post by collis
Several times a day my printer says it cannot recognize a cartridge. I remove the cartridge and close the lid. It takes a minute, recognizes it, then beeps about not recognizing another color cartridge. I do the same for that cartridge and by the time I am done it has given me that error message about each color and I have to remove and re install each one.

After about 30-40 minutes it starts again with each color unrecognized one by one. It works every time just removing the cartridge for a second and re installing it but I don't think I should have to do that 5-6 times a day depending on how much I am printing.

Is there a way to get them to recognize the cartridge for longer?

Thanks for the help!

 on: November 01, 2014, 09:02:57 PM 
Started by Ray - Last post by Ray
My order arrived damaged. How do I return it to have it replaced?

 on: October 31, 2014, 06:20:16 PM 
Started by Samanosuke817 - Last post by Samanosuke817
I was able to remove the CIS cartridges without getting the error by holding down the printhead very firmly as I unclipped and removed the ink.   After I removed it, I then re-seated and clicked the ink cartridges back into place and clicked "Start".   The printer then does a check but goes back to the screen that says, "Cannot recognize cartridge(s). Try installing them again."

What can I do now?  It's not going to the screen where it tells me I am using unofficial ink cartridges.

 on: October 31, 2014, 05:04:32 PM 
Started by xyberz - Last post by cisinks
Thank you for the positive feedback! Grin

 on: October 31, 2014, 05:03:05 PM 
Started by spymaxx - Last post by cisinks
I suggest the you prime the cartridges from the nozzle and see if you can draw out 4ml of ink with the syringes. If you would like instructions on how to prime your cartridges, feel free to contact us at 626 575 0860

 on: October 31, 2014, 04:59:10 PM 
Started by Samanosuke817 - Last post by cisinks
First thing I would advise you to do is to once again try your EPSON cartridges and see if they give off a printer error also. Mostly likely the printer error would be due to the printhead getting nudged when the cartridges are removed and reseated as they are all connected to one another. After you have made sure that the printer does not get an error from EPSON cartridges, then it will most likely be the printhead getting nudge and will not nothing to do with the cartridges.

 on: October 31, 2014, 04:54:25 PM 
Started by giraffenek - Last post by cisinks
From what I understand, the print is getting smudged when you print but the nozzle check seems to be perfect. If this is the case, then most probably the tubes are rubbing off the inside of the printed when the head moves back and forth. Try seeing if you can reroute the tubes another way or print while you hold the tube just to inspect if this is the case. If you need further help, you can always contact us by email or by phone 626 575 0860

 on: October 31, 2014, 03:52:42 PM 
Started by Samanosuke817 - Last post by Samanosuke817
Can anyone help me with my issue?  In the installation process I am at the screen that says cartridges are not recognized and asks me to replace replace them.  I click OK and the ink tray slides over to allow me to unseat and and re-seat the ink cartridges...after which I would press the reset button.   However, as soon as I unseat the ink cartridges I will get this error message on the screen, "Printer Error.  Turn power off and then on again.  For details, see your documentation or visit Epson.com."

The description said that this is compatible with xp-410 so I dont know why its not working.

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