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 on: January 08, 2015, 02:09:57 PM 
Started by docwatson99 - Last post by docwatson99
What does it take to get a new set of chips?

 on: January 07, 2015, 08:21:27 PM 
Started by Samanosuke817 - Last post by Samanosuke817
I tried the steps tons of time, tried everything I googled online. Stayed up til 5 in the morning trying to get this system to work.  I even tried it on my brothers xp-400.  I definitely have a bad chip.  Neither I nor my brother have updated our printers since we bought them.   

 on: January 07, 2015, 03:55:38 AM 
Started by Samanosuke817 - Last post by Samanosuke817
What's up with customer support?  CIS inks said they would send me a replacement chip but the tracking number they gave me seemed to be for someone else and the item was shipped to new orleans but I live in Texas.  I sent an email 5 days ago asking about that and got no response.  Of all the things I have ever ordered online, this has been the worse experience yet.  I've been going two months now without a working printer. 

 on: December 26, 2014, 07:27:57 PM 
Started by accentuous - Last post by cisinks
It could be caused by a number of reasons. One of them would be the external ink tanks are lower than the printer. Make sure it is on the same leveled surface with the printer. Also check if you air filters are not clogged with ink preventing air to go though. If the printer is not brand new, there might be a clog inside the print head. We would need more details to determine precisely where cause is.


 on: December 26, 2014, 07:22:44 PM 
Started by docwatson99 - Last post by cisinks
I would recommend getting chips. The cartridges seems to be fine and you only have an issue with recognition, replacing the whole system is not necessary.

 on: December 26, 2014, 07:20:29 PM 
Started by clynn - Last post by cisinks
you can purge ink out of the cartridges for the 2540 by either doing a head clean or priming the cartridges by using a syringe to push air into the external ink tank or by drawing ink out from the top and bottom of the cartridges.

 on: December 26, 2014, 07:17:40 PM 
Started by cisinks - Last post by cisinks
Try this video below it should have the one for your model.


 on: December 23, 2014, 01:56:33 AM 
Started by cisinks - Last post by cisinks

Valid until 1/5/2015

 on: December 21, 2014, 10:21:52 PM 
Started by accentuous - Last post by accentuous
update: removed carts to try to get the four primed - again...    and now the others have lost prime as well. And they are not drawing ink when I run a cleaning cycle. They will stay primed if I raise the ink bottles a few inches but from what I understand, that is not a good idea.

- if they are not drawing ink, what would cause this suction issue?

 on: December 19, 2014, 02:57:08 AM 
Started by accentuous - Last post by accentuous
I have had a 2400 for with a cis for almost ten years. I recently added a second r2400 and purchased a cis system for it as well. The second printer was very lightly used and has been sitting. It came with carts but wasn't printing well. I did some cleaning procedures until all colors were printing with the exception of photo black, which prints at about half saturation.

After installing the cis, I encountered the following issues:
- going left to right, the first four carts primed perfectly and stay primed
- the next four carts will not keep prime. I have tried all techniques in this forum to no avail
- when I run a cleaning cycle, the second four carts do not "pull" ink back through the tubes into the carts, ie, not consuming ink
- when printing a nozzle check, only the first four carts print anything
- when printing a purge page, all the colors print EXCEPT yellow, which was working before. And black is still at half saturation.

- do I have four faulty carts?
- since only four carts print when doing a nozzle check, is there a driver issue? (I have recently downloaded an updated app)
- why did yellow work before (oem cart) and now it isn't working at all?
- any ideas on getting the black up to full saturation?

thank you for your help

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