Hello Trevor. Thanks for returning my call. I tried your suggestion and the cartridges are still not working. My printer seems to only recognize the OEM cartridges. Please let me know how to proceed.
On a unrelated matter, I also purchased a printer drum for another printer on the same order as the CISS. The drum did not work properly and I was sent another one that also had the same problem, too much toner was released during the printing process. Can I return them for some sort of diagnostics or is it possible my printer will only work with a factory drum?