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 on: April 09, 2015, 04:46:38 PM 
Started by AMC13 - Last post by cisinks

What you can try to do is remove and re-install the chips from the cartridges. Here is a video link on how to perform this.


You will then take some rubbing alcohol to wipe down the chips to clean them. This process will re-align the chips and clean them to give a better transmission into the printer.

If that still does not work, please make sure that IF this is a brand new out of the box printer, that you install the Original Epson Cartridges before installing ours.

You may need to perform a Hard Reset . This will require the Original Epson Cartridges.

Hard Reset :

Take out cartridges,

Then Unplug the printer,

wait 15-30 seconds,

Then plug into the printer,

Plug OEM's back inside,

Let them recognize, then plug our CISS cartridges back in.

If that does not work, please contact us so that we may send you a replacement for these chips.

 on: April 09, 2015, 03:43:29 PM 
Started by spymaxx - Last post by cisinks

Are the cartridges not recognizing the Original Cartridges in the newest printer ?

If so, it is possible when you were removing and re-installing the cartridges, you broke the contact pins on the printer. If something like this happens, you have a one year warranty with Epson from the day of your Printer purchase. Call Epson and tell them about the broken contacts and they will send you a new printer.

Please omit that you are using Third Party Inking cartridges, as this will void the warranty on your Printer. Epson does not like it when people use third party inking systems inside their printers. You would have to tell them that you were using their manufactured cartridges.

If you have any questions, you may contact us during a LiveChat and we can send you a replacement set of chips if your order with us is under the warranty for replacement parts.


 on: April 01, 2015, 02:10:13 PM 
Started by erevillac - Last post by herman
After researching about epson xp310, some say that the new firmware must be causing the problem, you can downgrade firmware using wicreset tool and then you have to buy the key to use it.
Hello Admin, can you confirm this one please..
My epson xp310 version is OJ23E4 released on 11-21-14

 on: April 01, 2015, 12:12:20 PM 
Started by erevillac - Last post by herman
Has someone tied this with the battery? On other websites they sell this system with battery included maybe thats the reason why its not working.

 on: April 01, 2015, 02:38:56 AM 
Started by accentuous - Last post by accentuous
Installed cis and was working fine, but now prints are WAY oversaturated. I'm hoping it's a setting issue and not the ink...   any suggestions on potential solutions are appreciated. I've been fiddling with it but have had no luck. And when I try to reset default, I get an "initialize settings" error message.  Printing from windows 7, Adobe Illustrator, calibrated monitor, to Epson r 2000

 on: March 31, 2015, 09:36:22 PM 
Started by erevillac - Last post by herman
I get the same message. Ink cartridges not recognized. Is there anyone there that  had success with xp-310? They even sent me a replacement chips but still no luck.  Anyone has any other ideas like maybe a hidden reset on the printer. And also how come on other website there is a battery connected to the white pins.

 on: March 26, 2015, 12:00:33 PM 
Started by AMC13 - Last post by AMC13
I purchased the bulk ink system for the Epson WF-7110.  It is not recognizing the cartridges.  I have tried several things that continue not to work.
-cut it off and back on
-unplug right as it's moving when inserted.

I have gotten it to the print nozzle check part after unplugging yet I can't get past that without it attempting to do it and it goes back to not recognizing.
My only other option is to take the chips off the cartridges and put the oem on them. Only thing is it's all together and the chip board is attached to the battery.
I don't want to make any alterations considering the fact this is suppose to work.  Yet, it does not.
I need advise before I have to return this, even with ink already in it,.
I have customers waiting on items and heard so much good about this yet haven't seen it. I want to see it

 on: March 19, 2015, 07:43:42 PM 
Started by tgshoe - Last post by cisinks

I do apologize for the slow response.

We found out that when the black cartridge cannot recognize for a brother printer, it is most likely that the cartridge is not fitting inside the printer all the way.

We discovered through trial and error , that if you see the black cartridge, you will notice that there is a L-Shaped black plastic that goes in the back of the cartridge. This L-Shaped black plastic is directly above the nozzle of the cartridge (the portion of the cartridge with the plastic film).

You will need to remove this L-Shaped black plastic. The easiest way to go about this, is to open the cartridge. You can split the  cartridge in half (don't worry about the ink spilling, as it is encased in another plastic case within this cartridge shell). Please make sure you remember all the pieces on the cartridge, as splitting it down the middle to remove the L-Shape plastic, may make the locking arm or chip fall off.

You can also just pry open the back of the cartridge and wiggle out that plastic piece. Let us know if this works for you. It has worked for us and several customers with the same issues.


 on: March 19, 2015, 07:24:37 PM 
Started by herman - Last post by cisinks

We do not provide this type of reset you're talking about. The ones we sell in our facility are the ones with the button on top of the cartridges.

 on: March 19, 2015, 07:22:36 PM 
Started by Stan Z - Last post by cisinks

Do you have the CISS or the refillable cartridges?

If the colors stop printing:


It's likely that there's ink inside your air filters. Please check the air filters to make sure that there aren't any excess ink clogging up the yellow or magenta cartridges. This would cause the prints to start missing, stretch, or fade on the prints. The best way to clean these air filters is to throw them in a cup of hot water for 20 minutes. This should help the ink dissipate inside the air filters.


It's likely that the air vent plug needs to be removed. Make sure the air vent plug is removed, because this would be the same on the CISS if there is ink inside the air filter. IF the air vent plug is already removed, then there is possibly a clog inside the cartridge. If there is a clog, you will need to prime the cartridge from the nozzle and then perform a nozzle check to see if the prints are coming up to par. If not, I would repeat this and try performing a head cleaning after the prime, and then a nozzle check.

This nozzle prime is also applicable to the CISS system. If you have the CISS, you can also perform the nozzle prime. This may remove any pressure or clog that's preventing the cartridge from printing.

Here's a video showing you how to perform a nozzle prime. The printer model is different in the video, but it is the same maneuver for these types of cartridges with a nozzle on the bottom.


Hidy Chui

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