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 on: April 01, 2015, 02:38:56 AM 
Started by accentuous - Last post by accentuous
Installed cis and was working fine, but now prints are WAY oversaturated. I'm hoping it's a setting issue and not the ink...   any suggestions on potential solutions are appreciated. I've been fiddling with it but have had no luck. And when I try to reset default, I get an "initialize settings" error message.  Printing from windows 7, Adobe Illustrator, calibrated monitor, to Epson r 2000

 on: March 31, 2015, 09:36:22 PM 
Started by erevillac - Last post by herman
I get the same message. Ink cartridges not recognized. Is there anyone there that  had success with xp-310? They even sent me a replacement chips but still no luck.  Anyone has any other ideas like maybe a hidden reset on the printer. And also how come on other website there is a battery connected to the white pins.

 on: March 26, 2015, 12:00:33 PM 
Started by AMC13 - Last post by AMC13
I purchased the bulk ink system for the Epson WF-7110.  It is not recognizing the cartridges.  I have tried several things that continue not to work.
-cut it off and back on
-unplug right as it's moving when inserted.

I have gotten it to the print nozzle check part after unplugging yet I can't get past that without it attempting to do it and it goes back to not recognizing.
My only other option is to take the chips off the cartridges and put the oem on them. Only thing is it's all together and the chip board is attached to the battery.
I don't want to make any alterations considering the fact this is suppose to work.  Yet, it does not.
I need advise before I have to return this, even with ink already in it,.
I have customers waiting on items and heard so much good about this yet haven't seen it. I want to see it

 on: March 19, 2015, 07:43:42 PM 
Started by tgshoe - Last post by cisinks

I do apologize for the slow response.

We found out that when the black cartridge cannot recognize for a brother printer, it is most likely that the cartridge is not fitting inside the printer all the way.

We discovered through trial and error , that if you see the black cartridge, you will notice that there is a L-Shaped black plastic that goes in the back of the cartridge. This L-Shaped black plastic is directly above the nozzle of the cartridge (the portion of the cartridge with the plastic film).

You will need to remove this L-Shaped black plastic. The easiest way to go about this, is to open the cartridge. You can split the  cartridge in half (don't worry about the ink spilling, as it is encased in another plastic case within this cartridge shell). Please make sure you remember all the pieces on the cartridge, as splitting it down the middle to remove the L-Shape plastic, may make the locking arm or chip fall off.

You can also just pry open the back of the cartridge and wiggle out that plastic piece. Let us know if this works for you. It has worked for us and several customers with the same issues.


 on: March 19, 2015, 07:24:37 PM 
Started by herman - Last post by cisinks

We do not provide this type of reset you're talking about. The ones we sell in our facility are the ones with the button on top of the cartridges.

 on: March 19, 2015, 07:22:36 PM 
Started by Stan Z - Last post by cisinks

Do you have the CISS or the refillable cartridges?

If the colors stop printing:


It's likely that there's ink inside your air filters. Please check the air filters to make sure that there aren't any excess ink clogging up the yellow or magenta cartridges. This would cause the prints to start missing, stretch, or fade on the prints. The best way to clean these air filters is to throw them in a cup of hot water for 20 minutes. This should help the ink dissipate inside the air filters.


It's likely that the air vent plug needs to be removed. Make sure the air vent plug is removed, because this would be the same on the CISS if there is ink inside the air filter. IF the air vent plug is already removed, then there is possibly a clog inside the cartridge. If there is a clog, you will need to prime the cartridge from the nozzle and then perform a nozzle check to see if the prints are coming up to par. If not, I would repeat this and try performing a head cleaning after the prime, and then a nozzle check.

This nozzle prime is also applicable to the CISS system. If you have the CISS, you can also perform the nozzle prime. This may remove any pressure or clog that's preventing the cartridge from printing.

Here's a video showing you how to perform a nozzle prime. The printer model is different in the video, but it is the same maneuver for these types of cartridges with a nozzle on the bottom.


Hidy Chui

 on: March 19, 2015, 06:59:55 PM 
Started by lohocla - Last post by cisinks

The green color you are describing, is it prevalent inside your prints? Are all the colors and text coming out sludged and smeared on the paper, or is it just printing in green?

If it is sludged and smeared with ink on the paper, you will need to remove any excess ink that may have been on the print head. I would recommend using some rubbing alcohol and napkins to remove any excess ink. It's possible that the Cyan is mixing with the Yellow ink inside the print head.

I would perform a nozzle check after you clean it, and then a head cleaning if necessary.

Do not over-do the head cleanings. I would say keep it to under 3 head cleaning per few hours. You don't want to over soak the ink pad.

Here is a link from our Youtube channel showing you how to remove the dried ink from the system :


Let us know if you still have persisting issues.

 on: March 19, 2015, 06:43:56 PM 
Started by chips34 - Last post by cisinks

Are your prints coming off a different color or contrast? or are the prints coming off faded and stretched out?

I would recommend that you check the air vent plugs on the cartridges to make sure that they are removed. Having the plug on there will cause it to print incomplete if there is no air circulating through the cartridges. Please make sure you remove the air vent hole and not the refill hole.

IF that is not the case and the issue is still persisting, you can also try to clean your print head and the spikes on the print head. Using some rubbing alcohol and some q-tips would give you better access to cleaning the spikes. Some times dried ink may cause the prints to come out stretched or faded. Same would also happen if the colors were mixing in the print head.

Lastly, if this does not work, I would recommend priming the cartridges to make sure that they are fully ran through with ink. You could try priming it from the top. Get a good steady flow of 4mL in the syringe and re-insert the ink. You may need to prime from the bottom of the cartridge, if the prints are still the same.

See this video as a reference on how to perform a Nozzle Prime. This is pulling ink from the bottom of the cartridge. It may be a different cartridge in the video, but it is the exact same step to pull ink from the bottom or "nozzle" of the cartridge.


 on: March 12, 2015, 01:46:40 PM 
Started by herman - Last post by herman
Hi, just want to know how to reset ink cartridge for epson xp310, I saw some videos with push button switches to reset but the one
I have white pins and black pins.When I got it the jumper wire is set on the black pins. Do I need to switch it to the white and then black to reset inks??


 on: March 05, 2015, 09:57:41 AM 
Started by Stan Z - Last post by Stan Z
Yellow is not printing after 2 weeks.  today magenta stopped printing. I have done nozzle cleaning; I have primed the cartridges.  Problem is getting worse.

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