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 on: December 19, 2014, 02:57:08 AM 
Started by accentuous - Last post by accentuous
I have had a 2400 for with a cis for almost ten years. I recently added a second r2400 and purchased a cis system for it as well. The second printer was very lightly used and has been sitting. It came with carts but wasn't printing well. I did some cleaning procedures until all colors were printing with the exception of photo black, which prints at about half saturation.

After installing the cis, I encountered the following issues:
- going left to right, the first four carts primed perfectly and stay primed
- the next four carts will not keep prime. I have tried all techniques in this forum to no avail
- when I run a cleaning cycle, the second four carts do not "pull" ink back through the tubes into the carts, ie, not consuming ink
- when printing a nozzle check, only the first four carts print anything
- when printing a purge page, all the colors print EXCEPT yellow, which was working before. And black is still at half saturation.

- do I have four faulty carts?
- since only four carts print when doing a nozzle check, is there a driver issue? (I have recently downloaded an updated app)
- why did yellow work before (oem cart) and now it isn't working at all?
- any ideas on getting the black up to full saturation?

thank you for your help

 on: December 18, 2014, 11:31:13 PM 
Started by docwatson99 - Last post by docwatson99
I now have a complete set of refillable cartridges that "cannot be recognized".  I have replaced the battery in two of them with out correcting the problem.  Any other suggestions?

 on: December 04, 2014, 12:46:30 AM 
Started by cisinks - Last post by gr8of6
These videos do not even apply to my printer, I have a Pixma MG 5420 and all I got today was what looked like half of what it shows on the video. I don't know what to do with this kit.
The kit is  DIY-CLI251C Refill kit.    Huh

 on: December 01, 2014, 08:08:09 PM 
Started by clynn - Last post by awkonradi
How did you "purge" them?

I am seriously considering buying a CISinks system for my WF-2540, but I would like to understand this before doing so.


 on: November 19, 2014, 03:23:21 PM 
Started by Jobo - Last post by cisinks

Would be the link above be the video that you watch? On the last few second of the video we actually show a different way to route the tubes that place them on the right side of the printer leaving the center space of the printer free. Also I do not recommend that you break any part of the printer off as this might void the warranty of the printer. The MG5520 and its other models wouldn't have the white clip for its CIS kit since the pedestals that cover the sponge when you transport the kit is bigger than the cartridges so the spacing would actually change once the pedestals are removed, unlike nozzle type cartridges where they do not need pedestals to cover the cartridges openings

 on: November 19, 2014, 03:11:41 PM 
Started by collis - Last post by cisinks
First, try cleaning the chips on the cartridges with alcohol and some napkins. Another step you can take is to do a hard reset on the printer which would be to take out the cartridges, and unplug from the power for 30 mins.  If this does not work and you still experience the same errors please contact us by phone or email and we might be able to send you out new set of chips if your order has not passed the 30 day mark.

626 575 0860

 on: November 19, 2014, 03:03:49 PM 
Started by Samanosuke817 - Last post by cisinks
when it states the you are using unofficial ink cartridges, there should be an option in the message where you can proceed using the non genuine cartridges. If you do not have this option on your screen, please contact us support line during 9:30am to 5:00pm Monday to Friday. You can also email us so we can assist you better at sales@cisinks.com If you are not able to proceed we would most likely replace the chips that you have on your cartridges.

CISinks Customer Support

 on: November 19, 2014, 02:41:13 PM 
Started by Ray - Last post by cisinks
If your item arrived damaged, we will replace it. Please contact us by email and send us a photo of the damaged item to sales@cisinks.com we will get back to you and more detail on your replacement.

CISinks Customer Support

 on: November 13, 2014, 03:28:11 PM 
Started by mudsculpter - Last post by mudsculpter
Issue resolved. When 2 or more cartridges are defective, this code will be thrown and will not identify an individual defective cartridge. Swapping each individual cartridge one at a time with a known good cartridge will point to the defective one.

 on: November 13, 2014, 01:24:54 PM 
Started by mudsculpter - Last post by mudsculpter
I recently had my first cartridge change. Refilled them and reinserted shows this 6502 error code. When I reinsert original carts there is no error.

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