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 on: February 03, 2015, 04:46:12 PM 
Started by erevillac - Last post by cisinks
It looks like it is a bad chip, you would need to get that replaced. If you order has not been 60 days old, we can send out a chip for you for free. Please email us or call us at 626 575 0860.

 on: January 14, 2015, 12:11:24 PM 
Started by erevillac - Last post by erevillac
Printer cannot recognize black ink cartridge in my CISS. I tried to reset it in many ways but nothing seems to solve the problem. Pushig the reset button at Ciss, I can see how blk icon in the lcd changes, but error persists. I also tried putting off the printer and reinstalling the cartridges, without any  result. I wish to know if it is due to a bad chip, or procedure. The CISS model for the XP-310 doesn´t comes with a battery like the others, it is right?. I would like to be sure I have the complete stuff.

 on: January 13, 2015, 05:38:48 PM 
Started by docwatson99 - Last post by cisinks
The best option is to get chip replaced with a new one. Another work-arounds would be to do a hard reset on the printer that taking out the cartridges from the printer and unplugging it from the power source from about 15-30 mins. Restart the printer and install EPSON cartridges. After the EPSON cartridges are recognized, prompt a cartridges replacement and install the CISS cartridges and see if they would be able to recognize. This is not going to be a 100%, but there is a big chance that it will get the cartridges  recognized again. The best option would be to get the chip replaced still.

 on: January 13, 2015, 05:34:23 PM 
Started by Samanosuke817 - Last post by cisinks
I may just be that the printer head gets moved and nudge when the cartridge pop out. I would first suggest that you install EPSON cartridges and see if you get the same error message. If you do then the problem would be with the printer head which you would need to get serviced by EPSON. Now, if the EPSON cartridges does not give an error message you should be able to reinstall the CISS cartridges carefully and properly as indicated on the cartridges replacement instructions

 on: January 13, 2015, 11:51:19 AM 
Started by docwatson99 - Last post by xopher1977
Same issue here.  First it was the Cyan cartridge that could not be recognized, now its the entire set.   Sad

I lost count of how many times I seated, re-seatted, cleaned and re-cleaned the contacts on the cartridges.  Nothing seems to work.

The printer still recognizes my original cartridges just fine, so at least I know its probably not the printer itself, but the original cartridges don't have any ink so I can't print anything right now.  

Already sent an email to customer service.

 on: January 11, 2015, 10:16:12 PM 
Started by docwatson99 - Last post by docwatson99
Well I've been somewhat disappointed with this second set of refillable cartridges, and the response from CIS.  So I suppose I should give good news when there is some.  I saw on the forum someplace a user that "reset" his cartridges after every refill.  I've not seen that instruction any place but I decided to go whole hog and went out and acquired a complete set of new batteries.  I replaced the battery in each cartridge one at a time, then refilled it, then "reset" it.  When I installed the first one it came up OK!!  The second and third and fourth worked fine also.  I'm now up on a complete set of refillable cartridges for the first time in many months.  PTL!!!  In Jesus name they will continue to work for a long time. Smiley

 on: January 08, 2015, 02:09:57 PM 
Started by docwatson99 - Last post by docwatson99
What does it take to get a new set of chips?

 on: January 07, 2015, 08:21:27 PM 
Started by Samanosuke817 - Last post by Samanosuke817
I tried the steps tons of time, tried everything I googled online. Stayed up til 5 in the morning trying to get this system to work.  I even tried it on my brothers xp-400.  I definitely have a bad chip.  Neither I nor my brother have updated our printers since we bought them.   

 on: January 07, 2015, 03:55:38 AM 
Started by Samanosuke817 - Last post by Samanosuke817
What's up with customer support?  CIS inks said they would send me a replacement chip but the tracking number they gave me seemed to be for someone else and the item was shipped to new orleans but I live in Texas.  I sent an email 5 days ago asking about that and got no response.  Of all the things I have ever ordered online, this has been the worse experience yet.  I've been going two months now without a working printer. 

 on: December 26, 2014, 07:27:57 PM 
Started by accentuous - Last post by cisinks
It could be caused by a number of reasons. One of them would be the external ink tanks are lower than the printer. Make sure it is on the same leveled surface with the printer. Also check if you air filters are not clogged with ink preventing air to go though. If the printer is not brand new, there might be a clog inside the print head. We would need more details to determine precisely where cause is.


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