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 on: March 19, 2015, 11:24:37 PM 
Started by herman - Last post by cisinks

We do not provide this type of reset you're talking about. The ones we sell in our facility are the ones with the button on top of the cartridges.

 on: March 19, 2015, 11:22:36 PM 
Started by Stan Z - Last post by cisinks

Do you have the CISS or the refillable cartridges?

If the colors stop printing:


It's likely that there's ink inside your air filters. Please check the air filters to make sure that there aren't any excess ink clogging up the yellow or magenta cartridges. This would cause the prints to start missing, stretch, or fade on the prints. The best way to clean these air filters is to throw them in a cup of hot water for 20 minutes. This should help the ink dissipate inside the air filters.


It's likely that the air vent plug needs to be removed. Make sure the air vent plug is removed, because this would be the same on the CISS if there is ink inside the air filter. IF the air vent plug is already removed, then there is possibly a clog inside the cartridge. If there is a clog, you will need to prime the cartridge from the nozzle and then perform a nozzle check to see if the prints are coming up to par. If not, I would repeat this and try performing a head cleaning after the prime, and then a nozzle check.

This nozzle prime is also applicable to the CISS system. If you have the CISS, you can also perform the nozzle prime. This may remove any pressure or clog that's preventing the cartridge from printing.

Here's a video showing you how to perform a nozzle prime. The printer model is different in the video, but it is the same maneuver for these types of cartridges with a nozzle on the bottom.


Hidy Chui

 on: March 19, 2015, 10:59:55 PM 
Started by lohocla - Last post by cisinks

The green color you are describing, is it prevalent inside your prints? Are all the colors and text coming out sludged and smeared on the paper, or is it just printing in green?

If it is sludged and smeared with ink on the paper, you will need to remove any excess ink that may have been on the print head. I would recommend using some rubbing alcohol and napkins to remove any excess ink. It's possible that the Cyan is mixing with the Yellow ink inside the print head.

I would perform a nozzle check after you clean it, and then a head cleaning if necessary.

Do not over-do the head cleanings. I would say keep it to under 3 head cleaning per few hours. You don't want to over soak the ink pad.

Here is a link from our Youtube channel showing you how to remove the dried ink from the system :


Let us know if you still have persisting issues.

 on: March 19, 2015, 10:43:56 PM 
Started by chips34 - Last post by cisinks

Are your prints coming off a different color or contrast? or are the prints coming off faded and stretched out?

I would recommend that you check the air vent plugs on the cartridges to make sure that they are removed. Having the plug on there will cause it to print incomplete if there is no air circulating through the cartridges. Please make sure you remove the air vent hole and not the refill hole.

IF that is not the case and the issue is still persisting, you can also try to clean your print head and the spikes on the print head. Using some rubbing alcohol and some q-tips would give you better access to cleaning the spikes. Some times dried ink may cause the prints to come out stretched or faded. Same would also happen if the colors were mixing in the print head.

Lastly, if this does not work, I would recommend priming the cartridges to make sure that they are fully ran through with ink. You could try priming it from the top. Get a good steady flow of 4mL in the syringe and re-insert the ink. You may need to prime from the bottom of the cartridge, if the prints are still the same.

See this video as a reference on how to perform a Nozzle Prime. This is pulling ink from the bottom of the cartridge. It may be a different cartridge in the video, but it is the exact same step to pull ink from the bottom or "nozzle" of the cartridge.


 on: March 12, 2015, 05:46:40 PM 
Started by herman - Last post by herman
Hi, just want to know how to reset ink cartridge for epson xp310, I saw some videos with push button switches to reset but the one
I have white pins and black pins.When I got it the jumper wire is set on the black pins. Do I need to switch it to the white and then black to reset inks??


 on: March 05, 2015, 02:57:41 PM 
Started by Stan Z - Last post by Stan Z
Yellow is not printing after 2 weeks.  today magenta stopped printing. I have done nozzle cleaning; I have primed the cartridges.  Problem is getting worse.

 on: March 05, 2015, 02:54:03 PM 
Started by spymaxx - Last post by Stan Z
I had the same problem with my printer and primed the cartridge from the nozzle several times.  The problem never got fixed.  That does note work. I ended up disconnecting the CIS system and getting manufacturer's cartridges.  When I installed them; it now showed me that the printer was no longer working properly (it appeared to be damaged) so I returned it and got another one.  I was using is for a few weeks and the same problem is now occurring.  ARE THE CIS CARTRIDGES DEFECTIVE?  I NEED BETTER INFORMATION THAN TO BE REDIRECTED TO A YOU TUBE DEMO.

 on: March 03, 2015, 07:30:02 PM 
Started by tgshoe - Last post by tgshoe
I also sent CIS an email about this issue about 2 weeks ago and have yet to hear from them.

 on: March 03, 2015, 07:29:10 PM 
Started by tgshoe - Last post by tgshoe
No one has any idea as to the cause? I have seen this same problem listed before surely you have an idea as to a solution?

 on: March 01, 2015, 01:03:48 PM 
Started by lohocla - Last post by lohocla
I received my CISS unit yesterday, was ordered from Amazon. After wasting my whole day, 12-6 pm, fiddling with the system, I finally came to realize that 3 of the 6 tubes were blocked with dried up ink. 
I removed the tubing and tanks and just ran the cartidges, and voila! everything was printing 100%. in the meantime I got all the debris free from the clogged colors, Black, Magenta, and yellow. I used a combination of hot water dripping in one end of the tubing and frequent trips outside to my compressor to blow everything out. At about 7:30pm I had everything clean and clear, hooked it all back up, was able to prime fille every cart so I know it was free from debris,  and again nothing would print right last night and this morning!! it had just worked with everything unattached. There must be vacuum loss somewhere from what I can tell, but the carts won't work alone now like they had. Colors are leaning towards the greeny side. At this point I wouldnt have minded just having to refill carts every so often but that doesnt even print right. Not happy right now, especially having spent $119.99

I also cleaned the 90 degree elbows and have air filters on etc... everything is hooked up right. I really need a replacement system or something at this point, maybe one with no dried up ink in it.

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