Maybe, but it is highly unlikely. There might be something wrong with the chips. You can try to take the cartridges out, turn off your printer and unplug it. Then clean the chips with rubbing alcohol and a napkin. Afterward, plug the printer back in, turn it on and wait for your printer to detect that there are no cartridges inside of the printer. Then install the cartridges back into your printer. This should resolve your 'greyed out' ink levels.
Once again, in situations like this, it is best to email us at email@example.com
with your contact info and we can help you out over the phone. Hope you have a great weekend!