I believe that you haven't exposed the air vent hole on the cartridge, which is why the printer is unable draw ink from the refillable cartridge. If you look at the original listing where you purchased your item from, there should be a picture that indicates where the air vent hole is located. There should either be a yellow tape or a plug covering this vent, which has to be removed. If you have trouble figuring out where this vent is located, please email us your contact number to email@example.com
and we'll be more than happy to resolve this issue or any other issue you might be having. @Hugo
In regards to Hugo, he has contacted us and we have been currently working on his printing issue together. We had two printers here that were giving were also giving us issues, which we ran our own test on. The first printer is an Epson Workforce 600
that hasn't been used for over 1.5 years because ink wasn't coming out of majority of the nozzles. We have heard of customers using Windex
to clear clogged Epson printers and wanted to test this method (because a lot of other websites stated to NOT use Windex or Rubbing Alcohol to clean printheads). We filled empty refillable cartridges with Windex and put it in the first printer. We rand 3-4 head cleanings 2-3 times for a day, let it sit over the weekend, then repeated the cleanings two days afterward. We inserted cartridges with ink afterward, ran a nozzle check (came out bad), head cleaning, nozzle check (still bad) and another head cleaning. We left the printer alone for 4 hours and ran a couple head cleanings before we left the office. The next following day, we ran one head cleaning and BAM, the printer was printing clean nozzle checks. Keep in mind that the printer was sitting for over 1.5 years of non use, so it took a time and patience for us to get the printer working again without us taking the printer apart.
Our second printer is a Artisan 710, which was giving slightly bad nozzle checks. For this printer, we tried using 2-parts Windex and 1-part 70% rubbing alcohol
mixture in some empty refillable cartridges. We ran 5 head cleanings and printed 10+ test pages to flush out the old ink within the printer (this printer has stationary cartridges and an inner ink line that runs to the printhead). Once flushed, we inserted ink cartridges, ran about 5 head cleanings and printed 10+ test pages to get the ink to the printhead. Afterward, we successfully were able to print clean nozzle checks again!
Hugo purchased his head cleaning kit from a different vendor, who provided him with very little cleaning solution. It is important to follow their instructions EXACTLY as stated or you might cause damage to your printhead. We forwarded this information to Hugo, who will now try using the Windex/alcohol solution method to fix his printer. @ All of our customers
We ALWAYS assist our customers in any way possible. Sometimes situations are different and require specialized attention. This forum is designed to take care of majority of the issues, but sometimes you will be unable to find solutions here. It is best to contact our customer service representatives ASAP if you have any questions or doubts regarding your product. We are always here to help and will do our best to get back to you asap! Our email address is firstname.lastname@example.org
Hope this helps everyone!