We have encountered two customers stating that they are unable to reset their refillable cartridges once the ink levels reach zero percent. Since we don't have this printer in our office, we can't confirm if the our cartridges are compatible with the printer and want to get the opinion of other customers who have this printer. The problem just might be that the items we sent to these individuals were defective initially, based by comparing these two problems over the amount of cartridge we have already sold. Any help would be GREATLY appreciated!
Customer Service Team