If you look closely at the chip, you will see that the chip itself is on a frame, which is removable if you slide the frame to the left. If you slide the chip to the right, it will "lock" into place. I recommend to check if the frame is locked properly and if it doesn't wiggle.
If it is locked properly and it doesn't work, then most likely the chip is bad. Please email us at firstname.lastname@example.org
with your order number and contact number so we can give you a call and take care of this for you.
Hope this helps!
Customer Service Team