Unfortunately, we typically don't have any profiles for our ink, so I would be unable to help you there. We have noticed a tendency for some software (adobe photoshop in particular) that would cause your prints to look dramatically different colors from the colors displayed on your screen. Have you tried using another software (such as Windows Picture Viewer) and print from there?
If anything, please e-mail us your contact number at firstname.lastname@example.org
and briefly describe your situation and we'll be more than happy to give you a call and assist you from there.