I had issues and they were never resolved I will be filing a chargeback on my credit card. This business is a joke. I would tell everyone I know to avoid this business like the plague.
All returns require prior authorization in order to qualify for refund/replacement processing. Refund/replacement are within 30 days after order is placed. Please contact us for refund/replacement authorization. New items will be fully refunded (less original shipping costs) and a 15% re-stocking fee will be charged for all opened or used items (after original shipping costs are deducted). ALL OPEN INK BOTTLES ARE NON-REFUNDABLE. Buyer is responsible for returned shipping cost unless we sent a wrong item or the item is defective.
Please include a copy of your original receipt and a brief note indicating the reason for return with the items you are returning. Please allow up to 10 business days for refunds/replacements to be processed.