We apologize for not getting back to you sooner. We are working on improving our website, such as our new 'online support system', to better service our customers.
Problems like this need individual attention to, which we are more than happy to provide to our customers, and we would prefer that customers contact us via e-mail so we can troubleshoot this problem for you quickly. Please e-mail us with your contact number at firstname.lastname@example.org
and we'll give you a call back within 1 business day.
Our forum is designed more towards customers with common problems rather than more difficult problems like the one you are encountering. We apologize once again for not getting back to you in a timely matter and that fixing our website shouldn't be an excuse to not address your problem quickly.
CisInks Customer Service Team